Tech Support Representative

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered For Full-time Employees
? Medical
? Dental
? Vision
? Accidental Insurance
? Critical Illness
? Supplemental Life Insurance
? Short Term Disability
? Long Term Disability
? 401k + Company Match
? Legal Shield

Job Summary: You will provide trouble shooting service to customers & technicians in the automatic door industry. You will conduct troubleshooting via phone, email, & other platforms. You will be provided the training & resources needed to troubleshoot for your customers through online & data base resources, hands on & technical training. You will be part of a technical support team who have years of experience that you will have complete access to. This is very much a team environment.

Primary Duties/Responsibilities
? Provide technical support for the door industry
? Provide customer service via telephone, email, and other platforms
? Diagnose problems and provide solutions at the source
? Provide valuable input at the door when and where customers need support
? Interact as telephone support with customers providing parts sales and technical support
? Perform parts order entry, issue sales return orders and a variety of other data entry duties
? Fill out a tech call log for every call taken to help with knowledge gathering for our customers & our company.
? Other duties as assigned by tech support supervisor

Required Skills/Abilities
? Excellent verbal and written communication skills.
? Excellent interpersonal and customer service skills.
? Excellent sales and customer service skills.
? Excellent organizational skills and attention to detail.
? Excellent above average data entry skills
? Strong analytical and problem-solving skills.
? Ability to function well in a high-paced and at times stressful environment.
? Strong computer skills
? Extensive Knowledge of automatic/manual door parts & applications

Education And Experience

High school diploma or equivalent.

At least 2 years' experience in the automatic door industry required.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times.

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