Remote Customer Support Specialist

Remote Customer Support Specialist

Position Overview...

Leading online retailer specializing in premium pet supplies, dedicated to helping pet owners across the country provide their pets with exceptional care and love, seeks a motivated and detail-oriented Remote Customer Support Specialist.

In this role, you'll serve as the primary point of contact for customers, ensuring that each interaction reflects the company?s commitment to excellence and leaves a long lasting positive impression.

Key Responsibilities
? Deliver exceptional support through phone, chat, and email, handling inquiries, resolving issues, and providing product suggestions.
? Guide customers in navigating the website, assisting with product searches and the ordering process.
? Address and resolve customer concerns promptly and effectively.
? Manage returns, exchanges, and refunds in accordance with company guidelines.
? Maintain up-to-date knowledge of products and promotions to better assist customers.
? Coordinate with shipping and inventory teams to ensure efficient order fulfillment.

Qualifications
? Previous experience in customer service, call center, or a similar role.
? Strong verbal and written communication skills.
? Friendly and professional demeanor.
? Knowledge of CRM systems a plus.

Customer Support Positions Offer
? Competitive hourly salary based on experience.
? Full benefits package including health, dental, vision, and paid time off.
? Supportive and positive work environment.
? Employee discounts on a wide range of pet products.
? Flexible work from home options.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift

Work Location: Remote

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