Part-Time Remote Customer Experience Associate

About Syncified CX

Syncified CX is a dynamic and growing company specializing in providing exceptional customer experience solutions. We empower businesses to build strong customer relationships through efficient and personalized support. We are seeking a dedicated and detail-oriented Part-Time Customer Service Representative to join our remote team.

Job Description

We are looking for a proactive and customer-focused individual to provide excellent support on a part-time basis. This remote position offers flexible hours and the opportunity to work with a collaborative team. We utilize Slack and Google Meets for team communication.

Responsibilities:

?Respond to customer inquiries promptly and professionally via email and social media.

? Collaborate with the operations manager to effectively communicate with customers regarding preorder shipments, defective/damaged products, backordered items, and product inquiries.

? Manage returns, refunds, and exchanges using Loop Returns.

? Communicate with the warehouse team regarding inventory status and incoming/outgoing shipments.

Requirements:

? Proficient in Google Suite, including Gmail, Drive, and Sheets.

? Excellent written and verbal communication skills.

? Strong ability to multitask, prioritize, and manage time effectively.

? Experience with Shopify is required.

? Experience with Loop Returns, Gorgias, and Aims360 is a significant plus.

? Interest and previous experience in customer service and/or ecommerce.

? Ability to work 15-30 hours per week. Must be available to work during standard U.S. business hours within the Eastern Standard Time Zone. Availability during Holidays and Weekends during peak periods (November-December and major sales events) is required.

? Remote working capability.

Details:

? Remote location.

? Approximately 15-30 hours per week.

? Enjoy a flexible work environment and the opportunity to grow your skills in a fast-paced ecommerce setting.

To Apply:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.