Part Time Call Center Representative

Remote, USA Full-time Posted 2025-06-05

Description:
? Provide first-level assessment, support, and resolution of issues.
? Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.
? Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
? Handle dispute escalation in accordance to existing policies and procedures
? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
? Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
? Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.

Requirements: ? Experience in a remote and fast-paced environment ? Minimum of 3 years of service-related experience in a call center environment ? Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers ? Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote ? Must be able to work mandatory OT during peak seasons or as required ? Experience with chat is a plus ? SAP experience is a plus ? Automatic Call Distributor (ACD) system experience is a plus ? App pairing and/or basic trouble shooting is a plus ? Bilingual is a plus (Spanish)

Benefits:

Apply for the Job

Middle Tier & Database Administrator (NIGHT SHIFT: 3x12 or 4x10) - REMOTE OPTION - Oracle Saas Operations Engineering US Government

Posted on: 16-11-2024 00:00

Part Time Call Center Representative

Similar Remote Jobs

Part Time Call Center Representative

Flexible Parttime Customer ServiceSales Representative

Data Entry Specialist | REMOTE

Onsite Customer Service Representative (ORLANDO)

Customer Service Representative / Dispatch

Ohio: Fully Remote Intervention Specialist

Customer Service (remote work )

Travel Planning Assistant _ Remote

Local Class A Truck Driver

Customer service/work from home agents

Maintenance Technician - 3rd Shift - $34.20/hr + $2.00/hr Shift Premium

Customer Solutions Specialist 11:30 AM ? 8 PM EST

Middle Tier & Database Administrator (NIGHT SHIFT: 3x12 or 4x10) - REMOTE OPTION - Oracle Saas Operations Engineering US Government

Director -Tech Proj Management

Transportation Representative, Trans SME

Web3 Social Media Manager (Remote)

Fully Remote Amazon [Customer Service] Jobs – Apply Now

Flexible Online Data Entry Specialist - Earn Extra Income

Product Development Test Specialist

Entry Level Data Entry Clerk ? (Part Time Remote Jobs) ? Hiring Fast