Live Chat Representative
Overview
We are seeking a Customer Support Representative to join our team and provide exceptional service to our clients. The ideal candidate will have a passion for customer service and strong communication skills.
Duties
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner
? Provide information about products and services, process orders, and handle returns or complaints
? Utilize computerized systems to track, gather information, and troubleshoot customer issues
? Collaborate with the sales team to ensure customer satisfaction and retention
? Analyze customer feedback to improve processes and services
Qualifications
? Previous experience in customer service or a related field
? Excellent phone etiquette and the ability to communicate effectively with customers
? Proficiency in English; multilingual abilities are a plus
? Strong problem-solving skills and the ability to analyze information accurately
? A passion for helping others and providing top-notch customer support
Job Types: Full-time, Part-time
Pay: $18.25 - $19.40 per hour
Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
Shift:
? Day shift
? Evening shift
? Morning shift
? Night shift
? Overnight shift
? Rotating shift
? Split shift
People with a criminal record are encouraged to apply
Work Location: Remote
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