Customer Support Agent - Work From Home

Employer Industry: Telehealth Services

Why consider this job opportunity:
• Competitive salary with flexible hours
• Fully remote position, allowing work from anywhere in the U.S.
• Opportunity to contribute to the success of therapists and improve patient care
• Collaborative work environment with cross-functional teams
• Chance to drive continuous process improvements based on therapist feedback

What to Expect (Job Responsibilities):
• Manage day-to-day therapist questions and requests through a shared mailbox and various support channels (SMS, phone, emails)
• Provide support to therapists to ensure their success along the treatment journey
• Share feedback and insights with the team on common themes expressed by therapists
• Collaborate with cross-functional teams to enhance processes
• Document knowledge bases and saved responses for improved patient service

What is Required (Qualifications):
• Must be available and punctual for scheduled work shifts
• Exceptional written and verbal communication skills
• Ability to manage multiple support channels effectively
• Strong problem-solving skills to address therapist inquiries
• Experience in customer service or a related field

How to Stand Out (Preferred Qualifications):
• Experience in a telehealth or healthcare-related customer service role
• Familiarity with documentation and knowledge management systems
• Ability to identify and analyze process improvement opportunities
• Strong interpersonal skills for effective collaboration with team members

#Telehealth #CustomerSupport #RemoteWork #ProcessImprovement #Healthcare

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