Assistant Manager, Virtual Mail

Employer Industry: Online Legal Services

Why consider this job opportunity...
• Salary up to $83,150
• Annual bonus, incentive bonus, and/or restricted stock units may be provided
• Comprehensive benefits package including Medical, Dental, Vision Insurance
• 401k with matching contributions and Paid Time Off
• Flexible work environment with a remote-first approach
• Opportunities to make a positive impact on access to professional legal advice

What to Expect (Job Responsibilities):
• Lead and manage a small satellite office team to ensure smooth mail coordination and processing
• Maintain positive internal relationships through professional communication
• Implement strategic plans to meet KPIs and adjust as necessary
• Train, coach, and evaluate staff to uphold operational and quality standards
• Collaborate with other departments and stakeholders to resolve interdepartmental issues

What is Required (Qualifications):
• Minimum of 2 years of direct management experience with hourly front-line employees
• At least 2 years of experience in performance management, coaching, and feedback
• Familiarity with shipping and receiving via USPS and common carriers like FedEx or UPS
• High proficiency with Excel, Google Sheets, or similar tools
• Strong verbal communication skills and ability to lead effectively

How to Stand Out (Preferred Qualifications):
• Experience working in a diverse and inclusive work environment
• Familiarity with databases and basic SQL
• Strong attention to detail and ability to multitask independently
• Proactive problem-solving skills in situations with limited standardization
• Excellent time management and organizational skills

#OnlineLegalServices #RemoteWork #LeadershipOpportunity #CompetitiveCompensation #DiversityAndInclusion

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