Customer Service (REMOTE)

Industry: Customer Service in the Call Center and Support Services space

Why consider this job opportunity...
• Competitive pay and bonus opportunities
• Excellent job benefits, including health insurance (dental and vision included) and retirement plan
• Opportunities for career advancement into other positions and management
• Flexible working hours
• Entirely remote/work from home only option
• Student loan assistance programs

What to Expect (Job Responsibilities):
• Provide excellent customer care by assessing customer needs and providing appropriate solutions
• Answer and manage incoming calls, emails, chats, and voicemails
• Learn and follow all customer service procedures and policies
• Meet and exceed personal and team target goals
• Record, organize, and file customer interactions and account changes
• Upsell products if necessary
• Schedule call backs and appointments to address customer needs

What is Required (Qualifications):
• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other communication platforms
• Basic computer skills and experience
• Ability to multitask and manage time effectively
• Active listening skills and ability to relay information and answer questions
• Customer-focused mindset for positive customer experience and resolution

How to Stand Out (Preferred Qualifications):
• None mentioned in the job description

#CustomerService #CallCenter #RemoteWork #CustomerCare #CareerAdvancement

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