Call Center Representative - IL

Remote, USA Full-time Posted 2025-06-05

Benefits:
? 401(k)
? Competitive salary
? Health insurance
? Paid time off
? Profit sharing
? Vision insurance
Benefits/Perks
? Competitive Compensation
? Paid Time Off
? Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
? Receive inbound calls and place outbound calls
? Identify the reason for the customer?s call, collect relevant information, and provide solutions
? Refer to premade scripts for a variety of customer service topics
? Use best practices in customer service techniques to develop rapport and build relationships with customers
? Document all customer interactions
? Attend trainings to maintain up-to-date skills and knowledge
Qualifications
? High school diploma/GED
? Previous experience as a Call Center Representative or in a similar role is required
? Excellent phone and verbal communication skills
? Understanding of active listening techniques
? Bilingual / Spanish preferred
? Familiarity with Customer Relationship Management (CRM) programs
? Ability to work well under pressure
? Highly organized with the ability to prioritize projects and manage time effectively
This is a remote position.

Apply Job!

Apply for the Job

Call Center Representative - IL

Similar Remote Jobs

Call Center Representative - IL

Customer Service Representative (Fully Remote - TX Applicants Only)

American Express Data Entry Remote Jobs - Part-Time

Fedex Data Entry Jobs $25/Hour - Hiring Now

Remote Chat Support

Data Entry Remote Jobs at Fedex $25/Hour ? Work from Home

Customer Chat Support Specialist (Remote, No Experience Needed)

Remote Live Chat Support Agent (Entry Level)

Customer Chat Support Specialist (Remote, No Experience Needed)

Virtual Chat Assistant (Work From Home)

Sales Representative ? Remote | No Experience Required

CVS Data Entry Jobs $26/Hour ? Remote Job

AAmazon Work From Home Customer Service Representative (Online Chat Support) Part-Time

Analyst ? Compliance Risk Management; Audit & Regulatory Engagement

Virtual Assistant (Work At Home/Remote) at American Express (Amex)

Online Typing Jobs for Students: Earn Money Typing from Home

Entry-Level Virtual Assistant - Part-Time and Full-Time Opportunities

Amazon online jobs work from home no experience

Virtual Chat Support Specialist ? Entry Level (No Experience Required)

Work From Home ? Product Tester ? United States